Get In Touch

CONTACT LOMBOK RINJANI GUIDE

Let’s Plan Your Ultimate Mount Rinjani Adventure Together!

Have questions about the trails, physical preparation, or booking availability? Our friendly local team is available 24/7 to help you customize your dream trek. Reach out to us directly—no middlemen, no hidden fees.

24/7 Availability

Always ready to assist your inquiry anytime, day or night.

Local Experts

Based directly in Lombok for authentic service and support.

Direct Booking

No middlemen, best pricing guaranteed with 100% transparency.

⚡ INSTANT SUPPORT

🟢 Chat via WhatsApp (Fastest Response)

Get your questions answered in minutes by our local trekking experts. Ideal for checking real-time TNGR e-ticket availability and securing your slots instantly.

Chat on WhatsApp Now

✉️ Email Inquiry

For group booking proposals, customized corporate itineraries, or detailed partnership requests.

🏢 OFFICIAL BASECAMP & HEAD OFFICE

Come visit us for a warm cup of Lombok coffee, trip briefings, and gear preparation. All our trekking operations and Day 0 accommodations are centralized here.

  • •
    Company Name: Lombok Rinjani Guide Ltd.
  • •
    Street Address: Jl. Pariwisata Senaru, Senaru Village, Bayan District, North Lombok Regency, West Nusa Tenggara, 83354, Indonesia.
  • •
    Office Hours: Monday – Sunday (24 Hours Open)
  • •
    Google Maps Directive: Search for "Jl. Pariwisata Senaru" or click our live location map below.
Open Location on Google Maps

📝 QUICK BOOKING & INQUIRY FORM

Fill out the form below to submit your inquiry directly to our WhatsApp.

❓ FREQUENTLY ASKED QUESTIONS (CONTACT & BOOKING)

1. What is the fastest way to check package availability and secure my trekking dates?
Answer: The fastest way to check availability and book your trip is by contacting our team directly via WhatsApp at +62 819-1867-8736. Our local admin team operates 24/7 in real-time to check the National Park (TNGR) e-ticket quotas and can secure your slots within minutes without any complex web forms.
2. How far in advance should I contact you to book my Mount Rinjani trek?
Answer: We highly recommend contacting us at least 1 to 2 months in advance, especially if you plan to climb during the peak dry season between June and August. The Mount Rinjani National Park Board enforces a strict daily visitor quota through their electronic ticketing system, and tickets frequently sell out weeks in advance.
3. Do I need to send my passport copy and personal details when contacting you to book?
Answer: Yes, once you confirm your trekking dates, we will need a clear photo of your passport (for international tourists) or KTP/ID card (for domestic climbers). These documents are strictly required by law to register your official national park entrance e-tickets, medical health certificates, and local mountain insurance.
4. How do I make the deposit payment after contacting your team?
Answer: We accept secure deposit payments via international bank transfers, Wise, PayPal, credit cards (Visa/MasterCard), and local Indonesian bank transfers or QRIS codes. A deposit is required to secure your park permits, and the remaining balance can be settled in cash (IDR or USD) upon your arrival at our Senaru head office on Day 0.
5. Can I change my trekking dates after my booking has been confirmed?
Answer: Yes, you can reschedule your trekking dates free of charge up to 7 days before your departure, subject strictly to National Park ticket availability. Please contact our support team immediately via WhatsApp at +62 819-1867-8736 if your travel plans change so we can check the official ticket quotas for your new preferred dates.
6. What information should I prepare before filling out your website contact form?
Answer: To help us calculate your quote faster, please prepare your estimated trekking date, preferred route (e.g., Senaru to Sembalun), total number of climbers in your group, and your pickup location in Lombok. If you have any specific dietary restrictions (such as vegan or gluten-free), please mention them in the message box.
7. Where exactly is your head office located and can I drop by for a consultation?
Answer: Our official head office and basecamp are located on Jl. Pariwisata Senaru, Senaru Village, North Lombok. You are always welcome to drop by our office anytime for a free trekking consultation, gear inspection, or a warm cup of local Lombok coffee; however, booking your trek online in advance is highly recommended to guarantee park permits.
8. After submitting the contact form, how long does it take for your team to reply?
Answer: Our team guarantees an email reply within 3 hours during official business hours, but if you send us a message via WhatsApp, you will receive an instant reply within minutes. We monitor our digital contact channels constantly to ensure international travelers get immediate support across different world time zones.
9. Can I contact you to customize a private corporate or large family group itinerary?
Answer: Yes, we specialize in organizing customized private trekking itineraries for large families, corporate groups, charity climbs, and academic field trips. Simply use our contact form or chat with us on WhatsApp to discuss custom porter ratios, premium sleep systems, and dedicated group logistics.
10. Who should I contact if my flight to Lombok is delayed on Day 0?
Answer: If your flight or fast boat is delayed, please send an immediate update to our dedicated Logistics Support team via WhatsApp at +62 819-1867-8736. Our private drivers monitor flight numbers in real-time, and we will adjust your pickup time automatically at the airport or harbor to ensure a completely stress-free transfer to Senaru.