Terms and Conditions

Welcome to Lombok Rinjani Guide. These Terms and Conditions govern the use of our website and the booking of trekking tours, Mount Rinjani trekking packages, and related travel services provided by Lombok Rinjani Guide.

By using our website, contacting our team, or making a booking with us, you agree to these Terms and Conditions. Please read them carefully before confirming your trip.

1. About Lombok Rinjani Guide

Lombok Rinjani Guide provides trekking arrangements and related travel services in Lombok, Indonesia, including Mount Rinjani trekking experiences and selected tours around Lombok.

Our services may include trekking guides, porters, accommodation arrangements, meals, camping equipment, transportation, national park entry arrangements, and other services specified in the selected package.

The exact services included in each booking will be described in the relevant package information or confirmed in writing by our team.

2. Booking and Reservation

Bookings can be requested through our official communication channels, including email and WhatsApp.

A booking is considered confirmed only after Lombok Rinjani Guide has accepted the reservation and communicated the applicable booking details to the guest.

Before making a payment, guests should confirm the following:

• Trekking program and route.
• Travel dates and number of participants.
• Package price and payment arrangements.
• Included and excluded services.
• Meeting point, pickup arrangements, and accommodation details, where applicable.
• Any special requests or requirements.

Guests are responsible for checking that all booking details are correct before confirming their reservation.

Availability is subject to confirmation. Sending an inquiry does not automatically guarantee a reservation.

3. Prices and Payments

Package prices depend on the selected trekking program, travel dates, number of participants, and services requested.

The applicable price, deposit requirements, payment deadlines, and remaining balance will be communicated to the guest before the booking is finalized.

Guests must follow the payment arrangements confirmed for their reservation.

Any additional services, personal expenses, or items not included in the agreed package price may incur additional charges. These charges should be communicated and agreed upon where reasonably possible before the additional service is provided.

Guests should retain their payment receipts and booking confirmation for reference.

4. Cancellation and Refund Policy

Cancellation and refund eligibility depend on the package booked, the applicable booking conditions, the timing of the cancellation, and any confirmed third-party arrangements.

The cancellation terms, applicable fees, and refund conditions must be communicated to the guest before payment or booking confirmation.

Guests who need to cancel or change a reservation should contact Lombok Rinjani Guide as soon as possible through the official contact details provided on this website.

Refunds, where applicable, will be assessed according to the conditions agreed upon for the specific booking and any applicable legal requirements.

Where a booking involves accommodation providers, transportation operators, national park arrangements, or other third parties, their applicable cancellation conditions may also affect the reservation.

Nothing in this section excludes any refund or other right that cannot lawfully be excluded under applicable law.

5. Changes to Bookings

Guests should notify us as early as possible if they need to change their travel dates, participant numbers, trekking program, or other booking details.

All changes are subject to availability and written confirmation from Lombok Rinjani Guide.

Changes may affect the package price, transportation arrangements, accommodation, permits, or other services. Any additional costs will be communicated before the changes are confirmed.

We will make reasonable efforts to accommodate requests but cannot guarantee that every requested change will be possible.

6. Mount Rinjani Trekking and Physical Fitness

Mount Rinjani trekking involves physical exertion, steep and uneven trails, significant elevation changes, and potentially challenging environmental conditions.

Participants should assess their physical fitness and prepare adequately before joining a trek. Guests should inform us in advance of any relevant physical limitations, allergies, dietary requirements, or other circumstances that may affect their participation.

Guests are responsible for bringing appropriate clothing, footwear, personal equipment, and any essential personal medication required for the trip.

Our team may recommend that a participant not continue trekking if their condition or the prevailing circumstances present a significant safety concern.

Participation in a trekking program does not guarantee that every participant will reach the summit or complete the planned route.

7. Safety and Guide Instructions

Guests must follow reasonable safety instructions provided by their trekking guide and comply with applicable Mount Rinjani National Park regulations.

Participants must not deliberately separate from the group, enter restricted areas, damage the natural environment, or engage in conduct that places themselves or others at unnecessary risk.

Our team may modify, postpone, shorten, or stop a trekking activity when reasonably necessary because of safety concerns, weather conditions, trail conditions, official instructions, or other circumstances affecting the trip.

Where a guest chooses to disregard reasonable safety instructions, the guest may be required to discontinue the activity if necessary for safety.

8. Weather, Trail Conditions, and Summit Access

Weather conditions on Mount Rinjani can change rapidly. Rain, strong winds, low visibility, cold temperatures, volcanic activity, trail damage, and other environmental conditions may affect the itinerary.

Summit access and trekking routes are subject to official park regulations, closures, and instructions from the relevant authorities.

Lombok Rinjani Guide cannot guarantee favorable weather, access to every destination, or successful summit completion.

If conditions make the planned itinerary unsafe or unavailable, we may recommend or arrange a reasonable alternative where possible. Any material changes to the itinerary, additional costs, or applicable refund arrangements will be handled according to the confirmed booking terms and applicable law.

9. National Park Rules and Permits

Trekking activities within Mount Rinjani National Park are subject to the rules and requirements established by the relevant authorities.

Guests must provide accurate information and the documents required for their reservation and park entry.

Park access, permits, operating schedules, and permitted routes may change according to official decisions. Guests must comply with the instructions and restrictions in force during their trip.

Entry to restricted areas is not permitted without the required authorization.

10. Transportation and Accommodation

Transportation and accommodation are provided only when specified in the selected package or confirmed booking.

Pickup locations, transfer arrangements, accommodation standards, check-in details, and drop-off arrangements should be confirmed before departure.

Travel times are estimates and may vary because of traffic, weather, road conditions, or other circumstances beyond our reasonable control.

Requests for additional transfers, accommodation nights, room upgrades, or other services may incur additional charges.

11. Meals, Equipment, and Personal Belongings

Included meals, drinking water, camping equipment, and other supplies depend on the package selected and the details confirmed at booking.

Guests should communicate dietary requirements and relevant allergies before the trip. Although reasonable efforts may be made to accommodate dietary needs, specific products or arrangements cannot be guaranteed unless expressly confirmed.

Guests are responsible for their personal belongings, travel documents, valuables, and equipment.

Lombok Rinjani Guide is not responsible for loss or damage to personal belongings except where liability arises under applicable law or from our own acts or omissions.

12. Health, Travel Insurance, and Emergencies

Guests are strongly advised to obtain appropriate travel insurance that covers trekking activities, medical treatment, emergency evacuation, and other relevant risks.

Guests should check the insurance policy carefully to ensure that the planned activity and altitude are covered.

Participants are responsible for providing accurate information about circumstances that may materially affect their ability to participate safely.

If an emergency occurs, our team will make reasonable efforts to assist and follow appropriate safety procedures. Emergency response, evacuation, medical treatment, and related arrangements may depend on weather, accessibility, available resources, and the decisions of the relevant authorities.

Any emergency or additional costs will be handled according to the applicable booking terms, insurance arrangements, and law.

13. Guest Responsibilities and Conduct

Guests agree to:

• Provide accurate booking and identification information.
• Arrive at the agreed meeting point on time.
• Follow applicable park rules and reasonable instructions from guides.
• Respect local communities, cultural practices, wildlife, and the natural environment.
• Avoid littering, damaging facilities, or disturbing wildlife.
• Behave respectfully toward guides, porters, other guests, and service providers.
• Pay agreed charges and any properly authorized additional costs.
• Comply with applicable laws and regulations in Indonesia.

We reserve the right to take reasonable safety measures, including ending a participant’s involvement in an activity, when serious misconduct or a safety risk makes this necessary. Any resulting financial consequences will be handled in accordance with the confirmed booking terms and applicable law.

14. Environmental Responsibility

Lombok Rinjani Guide encourages responsible and sustainable trekking practices.

Guests should carry out their waste where required, avoid damaging vegetation, respect wildlife, use designated trails, and follow instructions regarding water sources, campsites, and waste disposal.

All participants are expected to help preserve Mount Rinjani National Park and the surrounding environment for future visitors and local communities.

15. Force Majeure and Events Beyond Our Control

Events beyond our reasonable control may affect a booking or scheduled trip. These may include severe weather, natural disasters, volcanic activity, public emergencies, government restrictions, park closures, transportation disruptions, and other comparable circumstances.

When such events occur, we will make reasonable efforts to communicate relevant information and discuss available alternatives.

Changes, cancellations, refunds, and any additional costs will be handled according to the confirmed booking conditions and applicable law.

Nothing in this section removes any mandatory rights or obligations imposed by applicable law.

16. Website Information and Availability

We make reasonable efforts to keep the information on our website accurate and up to date.

However, itineraries, prices, inclusions, availability, regulations, and operating conditions may change. Website descriptions are general information and do not replace the specific details confirmed for an individual booking.

If there is a difference between general website information and a later written booking confirmation, guests should contact our team to clarify the applicable arrangements before making further payments or travel decisions.

17. Intellectual Property

Unless otherwise stated, the text, branding, logos, photographs, graphics, and other content published on the Lombok Rinjani Guide website are owned by or used with permission by the relevant rights holders.

Visitors may not reproduce, republish, distribute, or commercially use protected website content without prior authorization, except where permitted by applicable law.

18. Privacy and Personal Information

Personal information provided during inquiries and bookings may be used to communicate with guests, arrange reservations, coordinate trekking services, process payments where applicable, and meet legal or operational requirements.

We aim to handle personal information responsibly and only for appropriate purposes.

For further information about how personal information is handled, please read our Privacy Policy published on this website.

19. Limitation of Liability

To the extent permitted by applicable law, Lombok Rinjani Guide is not responsible for losses caused by circumstances beyond our reasonable control, inaccurate information supplied by guests, failure to follow reasonable safety instructions, or independent third-party services outside our control.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable liability arising from negligence, breach of contract, or other legally recognized obligations.

Nothing in these terms limits any consumer rights that cannot lawfully be waived.

20. Complaints and Dispute Resolution

Guests who have concerns about a booking or service should contact Lombok Rinjani Guide and provide relevant details so that we can review the matter.

We will make reasonable efforts to resolve complaints through direct communication.

Where a dispute cannot be resolved informally, it will be handled in accordance with applicable Indonesian law and any mandatory dispute-resolution or consumer-protection requirements.

21. Changes to These Terms

We may update these Terms and Conditions when necessary to reflect changes in our services, operational procedures, or applicable requirements.

The latest version will be published on this page with its updated date. Changes will not override rights or obligations that must be preserved under applicable law or the terms already agreed for a confirmed booking.

Guests should review the version applicable to their reservation and contact us if they need clarification.

By requesting or confirming a booking, guests acknowledge that they have had the opportunity to read these Terms and Conditions and the specific booking details communicated by Lombok Rinjani Guide.